Frequently Asked Questions

Delivery

• What will be the cost for my delivery?

Local deliveries (within a 5 mile radius) are $49.00.

• What is your delivery area?

Our regular delivery area includes Western Maryland and Eastern West Virginia. Our staff is also able to accommodate deliveries to areas such as the Baltimore and Washington beltway, Northern Virginia and Western Pennsylvania. Feel free to inquire about our special delivery pricing to these areas.

• What are the benefits of having furniture delivered?

With a delivery from Fitzwater Furniture, you may rest assured that your furniture will be completely assembled and placed into your home. Our customers tell us that they enjoy knowing that their new furniture is well cared for and arrives in excellent condition. If you choose to pick up your own products, they may be boxed and need assembled.  Also, you may waive some of the critical warranty benefits.

• Will Fitzwater Furniture remove my old mattress, sofa, chair, etc.

We will be pleased to remove your old items at the time of delivery, for a nominal charge. Please let us know at the time of your purchase that you wish for these items to be removed. This will allow us to properly plan the necessary time to meet your needs. Remember, we are only able to remove “like” items. For example, we could arrange to remove your current sofa, in order to make room for your new sofa. 

 Purchasing & Financing

• What type of payments are accepted?

For your convenience, we accept cash, your personal check, Visa and MasterCard.

• What type of payment do you require at the time of purchase?

We ask for a fifty percent deposit at the time of purchase, with final payment being due at the time of delivery.  

Warranty and Repair

• Do you repair furniture bought form another store?

We regret that we may only provide service on furniture which was originally purchased at Fitzwater Furniture.

• Do you repair furniture that is out of warranty?

We repair any goods that are covered under the manufacturer’s warranty. Once the item is out of warranty, we are no longer able to provide service.

• What if a problem occurs after one year from making the original purchase from Fitzwater Furniture?      

The manufacturer’s warranty dictates how long and what parts of furniture are covered.  This varies depending on the manufacturer.  We ask you to consult the manufacturer’s warranty for specific details.

• What is your cancellation and return policy?

Orders may be cancelled within 2 days of the date of purchase.  Credit will be issued with a 20% restocking charge.  We regret that we are not able to accommodate refunds on special orders. After merchandise is received, all sales are final, with no returns being accepted.  

Orders        

• How long will it take to get my furniture?

If it’s in stock you may receive it as soon as the next available delivery day. We make delivery easy for you!

How long does special order furniture take to arrive?

Special orders typically arrive sometime between 6-12 weeks from the date of purchase.  

Contact

             Contact us with any questions the following ways!

             Phone  301-334-2612

             Fax      301-334-6080

             Email  info@fitzwaterfurniture.com

 

Store Hours

             Monday-Saturday

             10:00-5:00

             Sunday by Appointment